We aim to provide an efficient service, all quotations will have a payment breakdown attached dependant of the job requirements and clearly set out to accommodate this when undertaking works. Late payments will incur 8% plus the bank of england base rate on amount owed, further late payments can incur the cost associated for recovery.

PAYMENTS:

We accept cash and bank transfer payments to allow transparency and to keep record of payments made and due. All cash payments will be counted at the bank and a receipt given for these transactions.

PRODUCTS AND SUPPLIERS:

Once goods are delivered if there is a change of mind and not a fault with product these will be subject to our suppliers restocking charges and payable by the customer. With double glazing works there are longer lead times from order to being manufactured which will be explained to the customer, any order cancelled once these have been processed will incur the costs incurred by the business as these are made on a job by job basis and cannot be reused.

CANCELLATIONS:

Deposits and cancellations of specific bespoke made to measure items such as glazing will incur cost due to unreasonable cancellation. Once 14 days have past if an unreasonable request or cancellation arises monies will be refunded with a deduction of costs incurred by the business upto date of termination.